Process Analysis – SIPOC

In a previous post, I gave an overview of the Strategy Development Approach. One component of the Current State Assessment is the Organizational Analysis. Typically such an analysis can be broken up into People, Process and Technology.

To perform the process part of the analysis a process improvement tool called SIPOC is typically used. Its an acronym for– Supplier, Input, Process, Output and Customer. It originates from days of Total Quality Management programs in the late 1980s. The diagram below shows how the tool can be used.